You've finished the conversation, but your mind hasn't. "Why did I say that?" "Did they think I was rude?" "What if I've made the wrong decision?" "What if something goes wrong?" Most people overthink occasionally. For some people, however, thoughts can become repetitive, intrusive and difficult to disengage from. Psychologists often use the term rumination to describe repetitive thinking about upsetting experiences, problems or emotions. Although thinking something through for longer can feel as though it should eventually produce an answer, rumination can sometimes do the opposite — leaving us feeling more anxious, uncertain or emotionally exhausted. What Does Overthinking Look Like? Overthinking can involve: replaying past conversations repeatedly analysing something you did or said imagining different outcomes trying to work out exactly what somebody else thinks second-guessing decisions mentally preparing for every possible problem repeatedly asking yourself "what if?" seeking reassurance and then doubting it struggling to stop thinking when you're trying to sleep. Overthinking may focus on the past, such as regretting something you've done, or the future, such as imagining everything that could go wrong. What Is Rumination? Rumination refers to repetitive thinking that tends to circle around the same subject without necessarily leading to a solution. For example, you may repeatedly ask yourself why something happened, what you should have done differently or what another person thinks about you. The mind can give you the impression that the answer is just one more round of thinking away. Unfortunately, the more you analyse the situation, the less certain you may begin to feel. Why Do We Overthink? There isn't one single cause. For some people, overthinking is closely connected with anxiety. The brain may be attempting to anticipate uncertainty and reduce the possibility of something going wrong. For others, overthinking may occur alongside: perfectionism low confidence stressful experiences fear of making mistakes difficulty tolerating uncertainty a strong desire to make the "right" decision. Overthinking can also become habitual. If repeatedly analysing situations has occasionally helped you feel safer or more prepared, your mind may continue using the same strategy even when it is no longer helpful. Problem-Solving vs Rumination: What's the Difference? A useful question to ask yourself is: "Is this thinking actually taking me somewhere?" Productive problem-solving generally: focuses on something you can influence considers realistic options moves towards a decision results in some form of action. Rumination often: repeats the same questions searches for certainty that may not exist focuses heavily on things outside your control produces additional questions rather than answers leaves you feeling worse rather than clearer. Thinking more isn't always the same as solving more. Why Reassurance Doesn't Always Stop Overthinking When we're uncertain, reassurance can provide temporary relief. You might ask somebody: "Do you think I handled that badly?" They reassure you. For a short time, you feel better. Then another thought appears: "But what if they're only saying that to make me feel better?" You may then seek reassurance again. When this cycle happens frequently, reassurance can inadvertently reinforce the idea that uncertainty is dangerous and must be eliminated. Learning to tolerate a reasonable amount of uncertainty can therefore be an important part of reducing overthinking. How to Stop Getting Stuck in an Overthinking Cycle There is no switch that instantly turns repetitive thoughts off. However, there are ways of changing how you respond when you notice yourself becoming caught in the cycle. Recognise When You're Ruminating Try simply identifying what is happening: "I'm ruminating." Naming the process rather than continuing to analyse the content of every thought can create some distance from it. Ask Whether There Is an Action You Can Take Ask yourself: "Is there something practical I can do about this right now?" If there is, identify the next realistic step. If there isn't, continuing to analyse the issue may not provide anything new. Write Your Thoughts Down Writing thoughts down can reduce the need to repeatedly hold them in your mind. It can also help you see whether you're generating new information or simply repeating the same concerns. Challenge the Need for Certainty Ask yourself: "Am I trying to solve a genuine problem, or am I trying to feel 100% certain?" Complete certainty is rarely possible. Learning to make decisions without eliminating every possible doubt can be an important skill. Redirect Your Attention Redirecting attention isn't the same as trying to force a thought away. The thought may still be there. Instead, you deliberately return your attention to something meaningful in front of you — a conversation, work task, cooking, exercise, music or another activity. The goal isn't necessarily to remove the thought. It's to stop giving it your undivided attention. Why Is Overthinking Worse at Night? Nighttime can be particularly difficult because many of the distractions of the day disappear. During the day, work, conversations and everyday responsibilities compete for your attention. When you're lying quietly in bed, unresolved thoughts may suddenly feel much louder. If this happens regularly, it can help to set aside a short period earlier in the evening to write down concerns, identify practical actions and decide what can wait until tomorrow. When Should You Seek Help for Overthinking? Consider seeking professional support when overthinking: takes up a significant amount of your day interferes with sleep contributes to anxiety or low mood affects your relationships makes decisions extremely difficult leads you to avoid situations continues despite your attempts to manage it. Can Therapy Help With Overthinking? Psychological therapies such as Cognitive Behavioural Therapy (CBT) and Acceptance and Commitment Therapy (ACT) can help people recognise repetitive thought patterns and develop different ways of responding to them. The goal isn't to never experience another unwanted or unhelpful thought. It's to reduce how much influence those thoughts have over your attention, emotions and behaviour. Tele-Psych provides secure online psychology sessions with registered and clinical psychologists across Australia. Frequently Asked Questions Is Overthinking the Same as Anxiety? Not necessarily. Most people overthink occasionally. However, persistent repetitive thinking may occur alongside anxiety and other mental health difficulties. Why Do I Replay Conversations Over and Over? Replaying conversations may be an attempt to reduce uncertainty, check whether you made a mistake or work out what another person thinks. Unfortunately, repeatedly analysing a conversation can sometimes increase rather than reduce anxiety. Why Do I Overthink More at Night? At night there are generally fewer competing demands on your attention. Thoughts and worries that were easier to put aside during the day can therefore become more noticeable. Can Therapy Help With Overthinking? Yes. Psychological therapies such as CBT and ACT can help people recognise repetitive thought patterns and develop different ways of responding to them.

"I'm just stressed." It's something many of us tell ourselves when work or life becomes particularly demanding. Often, stress settles when the pressure eases. But what happens when it doesn't? When prolonged workplace stress leaves you feeling emotionally exhausted, detached and increasingly unable to recover, you may start wondering whether you're experiencing burnout. Stress and burnout can overlap, but there are some important differences. What's the Difference Between Stress and Burnout? Stress is the body's response to demands or pressures that we perceive as challenging. In manageable amounts, stress isn't necessarily harmful. It can temporarily increase alertness and help us respond to deadlines or difficult situations. Problems can develop when stress becomes prolonged and there is insufficient opportunity for recovery. Burnout, meanwhile, is specifically associated with chronic workplace stress that has not been successfully managed. It is commonly characterised by: significant exhaustion increased mental distance, cynicism or negativity towards work reduced professional effectiveness. One simple way of thinking about the difference is: Stress can feel like there is too much. Burnout can start to feel like there is nothing left. What Does Stress Feel Like? Common signs of prolonged stress can include: feeling tense or on edge racing thoughts irritability difficulty concentrating headaches or muscle tension disturbed sleep worrying about work outside work hours feeling constantly rushed or under pressure. Someone who is highly stressed may still feel motivated but feel overwhelmed by the volume of demands placed on them. What Does Burnout Feel Like? Burnout tends to involve a deeper sense of depletion. You may notice that even when you have time away from work, your usual energy and motivation don't seem to return. You might feel increasingly detached from your job, frustrated with colleagues or clients, or as though the work you do no longer makes much difference. Stress vs Burnout: A Simple Comparison Signs Stress May Be Turning Into Burnout Persistent Exhaustion You're tired before the working day has even started. Normal rest doesn't seem to restore your energy and the thought of work itself may feel exhausting. Emotional Detachment You may feel increasingly disconnected from your work, colleagues or people you normally care about. Tasks that once felt meaningful may begin to feel pointless. Loss of Motivation Things you previously managed easily begin requiring much more effort. You may procrastinate, struggle to get started or feel as though you're simply going through the motions. Increased Irritability Minor problems can begin provoking disproportionately strong frustration. You may notice yourself becoming impatient at work or carrying that irritability into your home life. Difficulty Switching Off Your body may have left work, but mentally you're still there. You may continue thinking about emails, unfinished tasks, conversations or what you need to do tomorrow. Reduced Sense of Accomplishment You may begin feeling that nothing you do is good enough regardless of what you achieve. Work that previously gave you a sense of satisfaction may no longer feel rewarding. Can You Have Burnout and Still Be Functioning? Yes. Burnout doesn't necessarily mean becoming unable to work. Many people continue meeting deadlines, maintaining responsibilities and appearing capable while becoming increasingly exhausted behind the scenes. You might compensate by working longer hours, skipping breaks or putting significantly more effort into maintaining your usual performance. Being productive doesn't necessarily mean you're coping well. What Causes Burnout? Burnout shouldn't simply be viewed as a person's failure to manage stress. Ongoing workplace stress can play a significant role, particularly when demands remain high and there is limited opportunity for recovery. Contributing workplace factors may include: excessive workloads inadequate staffing or resources lack of control unclear expectations poor workplace relationships insufficient recognition values conflict prolonged emotionally demanding work difficulty maintaining work-life boundaries. Individual factors such as perfectionism, overcommitment and difficulty saying no may also contribute. Can a Holiday Fix Burnout? Time away from work may provide valuable relief, particularly when exhaustion is significant. However, if the circumstances contributing to burnout remain unchanged, symptoms can quickly return after the person resumes work. Recovery may require both rest and meaningful changes to workload, boundaries, expectations, workplace conditions or coping patterns. A holiday can be part of recovery. It isn't always the complete solution. What Can Help With Burnout? Depending on your circumstances, helpful steps might include: identifying the main sources of ongoing stress establishing clearer boundaries around work taking regular breaks rather than waiting until you're exhausted reducing unnecessary after-hours work contact prioritising sleep and recovery reconsidering expectations that may be unsustainable talking with your workplace where appropriate seeking professional psychological support if symptoms persist. When Should You Speak With a Psychologist? It may be useful to consider professional support if: you dread going to work most days exhaustion doesn't improve with normal rest you're becoming increasingly detached or cynical stress is affecting your sleep or relationships you're frequently anxious or irritable you're struggling to switch off outside work your usual coping strategies are no longer helping you've tried making changes but you're not improving. A psychologist can help you identify factors maintaining chronic stress, examine expectations and boundaries, and develop strategies appropriate to your individual circumstances. You Don't Have to Wait Until You Completely Burn Out Recognising signs early gives you more opportunity to make changes before exhaustion becomes entrenched. Tele-Psych provides online psychological support for people experiencing stress and burnout, workplace difficulties and anxiety across Australia. If ongoing stress or burnout is affecting your wellbeing, you can learn more about our support options or book an appointment online. Frequently Asked Questions Is Burnout the Same as Stress? No. Stress and burnout can overlap, but burnout is specifically associated with chronic workplace stress that has not been successfully managed. Burnout commonly involves exhaustion, increased mental distance or negativity towards work, and reduced professional effectiveness. Can You Be Burnt Out but Still Working? Yes. Some people continue performing their role and meeting responsibilities while experiencing significant emotional and physical exhaustion. Can a Holiday Fix Burnout? Time away may help with rest and recovery, but if the workplace conditions or patterns contributing to burnout remain unchanged, symptoms can return. Longer-term recovery may require changes to workload, boundaries, expectations or coping strategies. Can a Psychologist Help With Burnout? A psychologist can help identify patterns contributing to chronic stress, develop strategies around boundaries and coping, and address anxiety, mood or other difficulties that may be occurring alongside burnout.

Deciding whether to see a psychologist isn't always straightforward. You might know that something doesn't feel quite right, but still wonder whether what you're experiencing is "serious enough" for therapy. Perhaps you're still going to work, looking after your family and getting through the day, but you're feeling increasingly anxious, overwhelmed, exhausted or simply unlike yourself. You don't need to wait until things reach crisis point before speaking with a psychologist. Psychological support can be useful at many different stages — whether you're dealing with a recent difficulty, trying to manage ongoing stress, or wanting to better understand patterns that have been affecting you for years. You Don't Need to Be in Crisis to See a Psychologist One of the most common misconceptions about therapy is that you need to be experiencing a severe mental health crisis before seeing a psychologist. You don't. People seek psychological support for many different reasons. Sometimes there is a clear problem, such as anxiety, depression, trauma, grief or workplace stress. Other times, a person simply knows that something in their life isn't working as well as they would like. The question isn't necessarily: "Is my problem bad enough?" A more useful question may be: "Is this affecting my well-being or the way I want to live my life?" Here are 10 signs that it may be worth considering professional psychological support. 10 Signs It May Be Worth Speaking With a Psychologist 1. Your Emotions Are Becoming Difficult to Manage Everyone experiences sadness, worry, frustration and stress. However, it may be worth seeking support when these emotions become persistent, intense or increasingly difficult to manage on your own. You might notice that you're: worrying much more than usual becoming upset or irritated easily feeling emotionally overwhelmed experiencing persistent low mood struggling to calm down after stressful situations feeling emotionally numb or disconnected. A psychologist can help you understand what may be contributing to these emotions and work with you to develop practical strategies for managing them. 2. You're Constantly Overthinking Thinking things through is normal. But there is an important difference between productive problem-solving and repeatedly going over the same thoughts without reaching a solution. You might replay conversations, worry about things that haven't happened, second-guess decisions or repeatedly think about what you "should" have done differently. When overthinking starts affecting your mood, sleep, concentration or ability to make decisions, psychological support may help. 3. Anxiety Is Interfering With Everyday Life Anxiety can affect people in many different ways. It might involve persistent worry, physical tension, panic symptoms, difficulty relaxing, avoiding particular situations or constantly expecting something to go wrong. The important question isn't simply whether you experience anxiety. It's whether anxiety is beginning to influence the way you live your life. If you're avoiding activities, cancelling plans, struggling at work, frequently seeking reassurance or changing your behaviour because of anxiety, it may be worth speaking with a psychologist. 4. You're Not Enjoying Things the Way You Used To Changes in mental health can sometimes be gradual. You might notice that hobbies feel like effort, you don't look forward to things the way you once did, or you're increasingly withdrawing from friends and family. A loss of enjoyment, motivation or interest can occur for many reasons, including depression, prolonged stress, burnout and difficult life circumstances. If this change persists, it may be helpful to explore what's happening. 5. Stress Never Seems to Switch Off A stressful period doesn't necessarily mean you need therapy. However, ongoing stress can begin affecting almost every part of life. You may notice: difficulty switching off after work headaches or muscle tension irritability trouble concentrating feeling constantly rushed disturbed sleep emotional exhaustion small tasks beginning to feel overwhelming. When your usual coping strategies don't seem to be working anymore, a psychologist may be able to help you develop different ways of responding. 6. Your Sleep Has Changed Mental health and sleep are closely connected. Stress, anxiety, low mood and trauma can all contribute to difficulties falling asleep, staying asleep or waking feeling unrefreshed. You might find that the moment everything becomes quiet at night, your mind suddenly becomes much more active. Persistent sleep problems should also be discussed with your GP so that physical and other possible causes can be considered. 7. Something Difficult Has Happened People often seek psychological support following experiences such as: relationship breakdown workplace conflict job loss injury or illness grief or bereavement trauma becoming a parent moving family difficulties major changes in circumstances. You don't need to have a mental health diagnosis to find therapy useful during a challenging period. Sometimes having a confidential space to process what has happened and consider how you want to respond can be valuable. 8. The Same Patterns Keep Occurring Perhaps you notice the same difficulties repeatedly appearing in relationships, work or the way you respond to stress. You may even understand logically that a pattern isn't helping you but still find it difficult to change. Psychological therapy can help identify the thoughts, emotions and behaviours that may be maintaining these patterns and explore alternative ways of responding. 9. Your Mental Health Is Affecting Work, Relationships or Daily Life Consider whether changes in how you're feeling are beginning to affect: relationships work performance study concentration parenting social activities self-care motivation. You don't necessarily need to be unable to function before seeking support. A noticeable change in one or more areas of your life may be a useful sign that something deserves attention. 10. You've Been Thinking About Seeing a Psychologist for a While Sometimes this is the simplest sign. If you've repeatedly found yourself wondering whether speaking with somebody could help, there may be value in exploring that option. Your first appointment doesn't commit you to long-term therapy. It provides an opportunity to talk about what's happening, identify what you'd like help with and discuss whether psychological treatment may be appropriate for you. What Happens at Your First Psychology Appointment? It's normal to feel uncertain about what you're supposed to talk about during a first psychology appointment. You don't need to arrive with everything figured out. Your psychologist will usually spend time learning more about what has brought you to therapy, your current circumstances, relevant background information and what you would like to change. Together, you can discuss treatment goals and possible approaches. Do You Need a Referral to See a Psychologist? You can see a psychologist privately without a GP referral. If you would like to access eligible Medicare rebates, you will generally need an appropriate referral and Mental Health Treatment Plan. If your psychology treatment is being funded through WorkCover or another insurer, different referral and approval requirements may apply. In many cases, the insurer or claims manager will need to confirm that psychology treatment has been approved under your claim before funded sessions can begin. Tele-Psych can assist with confirming approval requirements once your claim details and insurer information have been provided. How to See an Online Psychologist With Tele-Psych Tele-Psych provides secure online psychology sessions to clients across Australia. Telehealth means you can attend your appointment from home or another suitable private location using a phone, tablet or computer with an internet connection. Our psychologists provide support across a broad range of areas including anxiety, depression, stress and burnout, trauma, grief, workplace stress, relationship difficulties and other mental health concerns. If you've been wondering whether psychological support could help, you can learn more about our psychologists or book an appointment online. Frequently Asked Questions Do I Need a Diagnosis to See a Psychologist? No. You do not need to already have a mental health diagnosis to see a psychologist privately. People seek psychological support for many reasons, including stress, anxiety, difficult life events, relationship concerns and wanting to better understand their thoughts, emotions or behaviours. Do I Need a GP Referral to See a Psychologist? You can see a psychologist privately without a GP referral. An appropriate referral and Mental Health Treatment Plan are generally required if you want to access eligible Medicare rebates through Better Access. How Do I Know Whether My Problem Is Serious Enough for Therapy? There is no minimum level of distress you must reach before seeking psychological support. If something is persistently affecting your wellbeing, relationships, work, sleep or daily functioning, it may be worth discussing with a psychologist. Can I See a Psychologist Online? Yes. Tele-Psych provides secure online psychology appointments to clients across Australia.

A car accident can be a life-changing event, not only because of physical injuries, but also because of the emotional and psychological impact that often follows. Many people are surprised by how deeply an accident can affect their mental health, even when their physical injuries appear minor. In Australia, Compulsory Third Party (CTP) insurance recognises that psychological injuries are just as real as physical ones. This means that many people involved in motor vehicle accidents can access funded psychological treatment through their CTP claim. Psychological Support After a Car Accident It is very common for people to experience emotional distress after a motor vehicle accident. You might notice: Feeling anxious when driving or being a passenger Avoiding certain roads or situations Flashbacks or intrusive memories of the crash Difficulty sleeping Irritability, anger, or feeling “on edge” Low mood, withdrawal, or loss of motivation Difficulty concentrating at work These reactions are often part of a normal stress response to a frightening event. However, when symptoms are intense, persistent, or interfere with daily life, psychological support can make a significant difference. A psychologist can help you: Process the trauma of the accident Reduce anxiety and hypervigilance Improve sleep Rebuild confidence in driving Manage pain-related stress Support your return to work and normal activities Under a CTP claim, psychological treatment is usually considered a legitimate part of your rehabilitation. PTSD After a Motor Vehicle Accident — Signs and Treatment Some people develop Post-Traumatic Stress Disorder (PTSD) after a serious accident. This is more likely if the crash involved fear of death, severe injury, or witnessing harm to others. Common signs of PTSD include: Re-experiencing the accident through nightmares or flashbacks Avoiding driving, cars, or accident-related reminders Feeling constantly on high alert or easily startled Emotional numbness or detachment Persistent anxiety, panic, or depression The good news is that PTSD is highly treatable. Evidence-based treatments commonly used after motor vehicle accidents include: Trauma-focused Cognitive Behavioural Therapy (TF-CBT) EMDR (Eye Movement Desensitisation and Reprocessing) Prolonged exposure therapy Skills for managing anxiety, sleep, and distress A psychologist will tailor treatment based on your symptoms, your accident experience, and your personal goals. How CTP Psychology Works in Australia CTP psychology varies slightly between states, but the general process is similar across Australia. Typically: You lodge a CTP claim through the insurer responsible for the accident. Your lawyer, GP, or rehabilitation provider may recommend psychological treatment. The insurer assesses your need for psychology sessions. If approved, the insurer funds your sessions with a registered psychologist. The psychologist may provide progress updates or reports to the insurer or your legal team as required. Importantly, CTP psychology is focused on: Treating accident-related psychological injury Supporting recovery and rehabilitation Helping you function at home, at work, and in daily life Your psychologist will usually work collaboratively with other professionals involved in your case, such as doctors, physiotherapists, or rehabilitation consultants. What to Expect in Your First CTP Psychology Session Your first session is usually an assessment session. This is not about “diving straight into trauma,” but rather about understanding your experience and needs. In your initial appointment, your psychologist may: Ask about the accident and how it has affected you Discuss your physical injuries and recovery Explore changes in your mood, sleep, or anxiety levels Ask about work, relationships, and daily functioning Complete brief questionnaires to assess symptoms Explain how therapy works under your CTP claim You do not need to have all the answers — the psychologist will guide the conversation. By the end of the first session, you should have a clearer sense of: Whether psychological treatment is recommended What type of therapy might be most helpful How many sessions may be needed What your next steps will be Why Trauma-Focused Therapy Helps After Accidents Not all therapy is the same. After a motor vehicle accident, trauma-focused therapy is often the most effective approach. Trauma-focused therapy helps because it: Directly addresses the memories and emotions linked to the accident Reduces the intensity of flashbacks and intrusive thoughts Helps your brain process the trauma in a safer way Teaches practical coping skills for anxiety and distress Supports gradual re-engagement with driving and normal activities Rather than avoiding the accident experience, trauma-focused therapy helps you make sense of it, reduce its emotional power, and regain control over your life. Getting Support If you have been in a car accident and are struggling emotionally, you do not have to manage this alone. Psychological support can be an important part of your recovery — just as important as physical treatment. At Tele-Psychs, we provide online psychology services for people across Australia, including those accessing treatment through CTP claims. Have a Question or Want to Book an Appointment If you would like help, you can contact us to discuss your situation and next steps. Ph: 1300 820 031 Email: reception@tele-psychs.com.au Visit Our Website: www.tele-psychs.com.au

The National Disability Insurance Scheme (NDIS) is Australia’s national funding system designed to support people living with permanent and significant disabilities. It aims to increase independence, improve quality of life, and help individuals participate more fully in the community. At Tele-Psych, we provide psychology therapy services for NDIS participants who are plan-managed or self-managed. We do not provide services to NDIA-managed participants. This guide explains how the NDIS works and how you can access psychology support. What Is the NDIS? The National Disability Insurance Scheme (NDIS) provides funding to eligible Australians under 65 who have a permanent and significant disability. Funding is tailored to each individual’s needs and goals. NDIS funding can cover supports such as: Psychology therapy Occupational therapy Speech therapy Support workers Assistive technology Capacity-building supports Psychology services are generally funded under Capacity Building & Improved Daily Living. How Is NDIS Funding Managed? There are three ways NDIS funding can be managed: 1. NDIA-Managed (Agency-Managed) Providers must be NDIS-registered. The NDIA pays providers directly. Participants cannot use non-registered providers. Please note, Tele-Psych does not provide services to NDIA-managed participants. 2. Plan-Managed A plan manager handles invoices and payments on your behalf. You can choose both registered and non-registered providers. More flexibility in choosing your psychologist. To choose the right psychologists for you, please visit "Meet The Psychologists" page on our website; https://www.tele-psychs.com.au/book-a-session Tele-Psych provides services to plan-managed participants. 3. Self-Managed You manage your own funding and pay providers directly. You submit claims for reimbursement through the NDIS portal. Maximum flexibility and control. Tele-Psych provides services to self-managed participants. How Can Psychology Help NDIS Participants? Psychology therapy can support individuals with: Autism Spectrum Disorder (ASD) ADHD Intellectual Disabilities Anxiety and Depression PTSD and trauma-related difficulties Emotional regulation challenges Social skills and communication difficulties Therapy focuses on building skills, increasing independence, and improving daily functioning which must align with your NDIS goals. For example, therapy may help with: Managing anxiety in community settings Developing coping strategies Improving sleep routines Increasing confidence in social situations Building emotional regulation skills How to Access Psychology Through NDIS (Plan or Self-Managed) Check Your Plan Ensure you have funding under Capacity Building and/or Improved Daily Living. Confirm Your Plan Type Tele-Psych supports: Plan-managed Self-managed We do not provide psychological services to NDIA-managed Provide Your Plan Details We will request relevant information such as: NDIS number Plan dates Plan manager details (if applicable) Book Your Initial Session We offer secure video-based and telephone psychology therapy across Australia. Why Choose Tele-Psych? At Tele-Psych, we: Provide telehealth psychology sessions Australia-wide Support a wide range of disabilities and mental health challenges Focus on therapy and capacity-building Work collaboratively with support coordinators and plan managers Offer flexible appointment times We do not: Provide formal psychological assessments Prescribe medication See NDIA-managed participants Frequently Asked Questions Can I switch from NDIA-managed to plan-managed? Yes. Participants can request a change in funding management style during a plan review or through the NDIS. We recommend contacting NDIS and/or your Local Area Coordinator (LAC) and asking if it is possible to change to self or planned managed. How do I know if I have funding for psychology? Look in your NDIS plan under: Capacity Building Supports & Improved Daily Living. If funding is listed in this category, it can generally be used for psychology therapy. If you’re unsure, you can email us a copy of your plan and we can guide you. You can also contact your plan manager, local area coordinator or NDIS to find out if psychology therapy is covered under your plan. What if I am NDIA-managed but want to see Tele-Psych? If your plan is NDIA-managed, you would need to request a change to either: Plan-managed, or Self-managed This can be done at your next plan review or by contacting the NDIS directly to discuss your options. Do I need a referral from my GP? No. NDIS-funded psychology does not require: A GP referral A Mental Health Care Plan Medicare item numbers However, your therapy must relate to your NDIS disability and goals. Can psychology sessions be delivered via telehealth? Yes. All Tele-Psych sessions are delivered via secure video consultation, allowing you to access support from home anywhere in Australia. Telehealth can be particularly helpful for participants who: Experience mobility challenges Live in regional or remote areas Experience anxiety leaving the home Can you write reports for my NDIS review? Yes. If required, we can provide progress reports outlining: Functional impacts Progress toward goals Ongoing therapy recommendations Please note: we provide therapy-focused reports only and do not complete formal diagnostic assessments. What if I run out of funding? If your funding is close to being exhausted: We will inform you We may recommend a progress report for review purposes You may discuss additional funding with your support coordinator How often can I attend sessions? Session frequency depends on: Your goals Functional impact Available funding Common frequencies include: Weekly Fortnightly Monthly We will discuss this with you during your initial appointment. How do invoices work? Plan-managed participants: We send invoices directly to your plan manager. Self-managed participants: You pay the invoice and submit it to the NDIS for reimbursement. Can NDIS fund therapy for anxiety, depression, Autism, ADHD? Yes — if the mental health condition is related to a permanent disability and aligns with your NDIS goals. Can I use both Medicare and NDIS? You cannot use both for the same support at the same time. The funding source depends on whether the support relates to your disability. Ready to Book? If you are plan-managed or self-managed and have funding under Capacity Building – Improved Daily Living, we would be happy to support you. Email: reception@tele-psychs.com.au Phone: 1300 820 031 Website: www.tele-psychs.com.au If you're unsure about your funding type, feel free to contact us — we’re happy to guide you in the right direction.

A Mental Health Care Plan (MHCP) is a document created by your GP that allows you to access Medicare rebates for psychology sessions. If you are experiencing anxiety, depression, stress, or other mental health challenges, a Mental Health Care Plan can help make therapy more affordable. This guide explains what a Mental Health Care Plan is, how to get one, and how it works with psychology appointments. What Is a Mental Health Care Plan? A Mental Health Care Plan is part of the Australian Government’s Better Access Initiative, which helps people access treatment for mental health conditions. When a GP prepares a Mental Health Care Plan, it allows you to: • Access Medicare rebates for psychology sessions • Receive a structured treatment plan • Work towards specific mental health goals with a psychologist With a Mental Health Care Plan, you may be eligible for up to 10 Medicare-rebated psychology sessions per calendar year. Who Can Get a Mental Health Care Plan? A Mental Health Care Plan may be recommended if you are experiencing symptoms of: Anxiety Depression Stress or burnout PTSD or trauma Panic attacks Sleep difficulties related to mental health Adjustment difficulties Workplace stress Your GP will assess whether a Mental Health Care Plan is appropriate based on your symptoms and how they are affecting your daily life. How to Get a Mental Health Care Plan 1. Book a Longer Appointment with Your GP When booking with your doctor, ask for a long consultation to discuss your mental health. This allows enough time for the GP to complete the assessment required for the Mental Health Care Plan. 2. Discuss Your Mental Health Concerns During the appointment, your GP will ask about: Your symptoms How long you have been experiencing them How your mental health is affecting work, study, or relationships Any previous mental health treatment They may also ask you to complete a short mental health questionnaire such as a DASS-21 (Depression, Anxitety & Stress Scale) or K10. 3. Your GP Creates the Mental Health Care Plan If appropriate, your GP will prepare a Mental Health Care Plan and referral to a psychologist. This plan may include: Your mental health goals Recommended therapy approaches The number of initial psychology sessions approved Most GPs initially refer patients for six psychology sessions. 4. Book Your Psychology Appointment Once you have the referral, you can book with a psychologist. Your psychologist will work with you to develop strategies and treatment goals based on the Mental Health Care Plan. What Happens After Your First 6 Sessions? After the initial six sessions, your GP may request a progress review. If additional therapy would be beneficial, your GP can approve up to four additional Medicare-rebated sessions, bringing the total to 10 sessions per year. Do You Need a Referral to See a Psychologist? You do not need a referral to see a psychologist, however without a Mental Health Care Plan you cannot claim the Medicare rebate. Some people choose to attend therapy as a private client, while others access sessions through: Medicare Mental Health Care Plans WorkCover or workplace injury claims NDIS (Only self-managed or plan-managed participants are accepted at Tele-Psych) Private health insurance (depending on policy) Can You Choose Your Own Psychologist? Yes. Even if your GP suggests a psychologist, you are free to choose another provider. It is important to find a psychologist you feel comfortable with, as a good therapeutic relationship is a key part of successful treatment. To learn more about Tele-Psychs psychologists, please visit the following link: https://www.tele-psychs.com.au/book-a-session How Telehealth Psychology Works Many psychology sessions are now delivered via secure video consultation, making therapy more accessible for people across Australia. Telehealth psychology allows you to: Attend therapy from home Access psychologists even if you live in a regional area Avoid travel and waiting rooms Medicare rebates apply to both in-person and telehealth psychology sessions. Getting Started with Therapy If you believe you may benefit from therapy, the first step is to book an appointment with your GP and request a Mental Health Care Plan. If you already have a Mental Health Care Plan and are looking to book an appointment with a psychologist, our team at Tele-Psychs provides online psychology sessions across Australia. Phone: 1300 820 031 Email: reception@tele-psychs.com.au Website: www.tele-psychs.com.au

Online psychology has become a common and convenient way for people to access mental health support. For many clients, it removes the need to travel, makes appointments easier to fit around work or family, and allows therapy to take place from the comfort of home. A common question people ask is: “Is online psychology as helpful as seeing a psychologist face-to-face?” For many people, the answer is yes. Research has found that therapy delivered by video can be comparable to in-person therapy for many mental health concerns, particularly when the therapy is structured, evidence-based, and delivered by a qualified mental health professional. A 2022 systematic review found no clear evidence that telehealth psychotherapy was inferior to face-to-face therapy for a range of psychological outcomes. What is online psychology? Online psychology, also known as telehealth psychology, allows you to attend therapy with a psychologist by video or telephone. Instead of travelling to a clinic, you can speak with your psychologist from a private space at home, work, school, or another suitable location. At Tele-Psych, appointments are provided online or by telephone, allowing clients across Australia to access psychological therapy without needing to attend a physical clinic. Can you build a strong connection with a psychologist online? Yes, many people are able to build a strong therapeutic relationship with their psychologist online. The relationship between a client and psychologist is one of the most important parts of therapy. Some people worry that online sessions will feel less personal, but many clients find that video or telephone appointments still allow them to feel heard, understood, and supported. For some people, being in their own home can even make therapy feel more comfortable. They may feel more relaxed, less rushed, and more able to speak openly. Benefits of online psychology Online psychology can be helpful because it is often more accessible and flexible than face-to-face therapy. Some of the benefits include: No travel time You do not need to drive, find parking, use public transport, or take extra time away from work or school. Access from home This can be helpful for people living in rural or remote areas, people with mobility issues, parents, carers, or people who find it difficult to leave home. More flexibility Online appointments can be easier to fit around work, study, parenting, or other commitments. Comfort and privacy Many people feel more comfortable attending therapy from a familiar environment. Continuity of care If you move, travel, become unwell, or have difficulty attending in person, online therapy may make it easier to continue sessions. Is online therapy suitable for everyone? Online psychology is helpful for many people, but it may not be the best option for every situation. Face-to-face therapy may be more suitable if a person: does not have a private or safe space for sessions has unreliable internet or phone access is experiencing acute crisis or immediate safety concerns requires certain formal assessments that need to be completed in person strongly prefers in-person support finds it difficult to engage through video or telephone Online therapy works best when you have a quiet, private space where you can speak openly and safely. What can online psychology help with? Online psychology may assist with a range of concerns, including: Anxiety Depression Stress Adjustment difficulties Trauma symptoms Workplace stress Relationship difficulties Emotional regulation Grief and loss Coping with injury, illness, or life changes NDIS-related therapy goals WorkCover or CTP-related psychological support The type of support provided will depend on your needs, goals, and circumstances. How to get the most out of an online psychology appointment To help your online session run smoothly, it can be useful to: Choose a quiet and private space Use headphones where possible Check your internet connection before the appointment Check that your device is compatible by running a pre-call test with COVIU, which can be completed by clicking on this link: https://coviu.com/precall Have your phone nearby in case there are connection issues Write down anything important you would like to discuss Allow a few minutes before and after the session so you do not feel rushed You do not need to have everything prepared. Your psychologist will guide the session and help you talk through what has been happening. Is online psychology covered by Medicare? Eligible clients may be able to access Medicare rebates for telehealth psychology sessions under a valid Mental Health Treatment Plan and GP referral. The Australian Government’s Better Access initiative allows eligible people to receive Medicare benefits for mental health treatment services provided by eligible professionals. If you are unsure whether you are eligible for a Medicare rebate, you can speak with your GP or contact our reception team before booking. So, is online psychology as helpful as face-to-face therapy? For many people, online psychology can be just as helpful as face-to-face therapy. The most important factors are whether you feel comfortable, whether the format suits your needs, and whether you can attend sessions consistently. Some people prefer online sessions because they are convenient and less stressful to attend. Others prefer face-to-face therapy because they like being in the same room as their psychologist. Neither option is “better” for everyone — the best choice is the one that works for you. Funding options for online psychology Tele-Psych provides online psychology therapy sessions for a range of funding pathways, including: Medicare with a valid Mental Health Treatment Plan and GP referral WorkCover claims, where psychology treatment has been approved by the insurer CTP / motor vehicle accident insurance claims, where treatment has been approved by the insurer NDIS for self-managed and plan-managed participants Private paying clients If you are accessing psychology through WorkCover, CTP insurance, or NDIS, our reception team can help explain what information is required before your first appointment. This may include referral documents, claim details, insurer approval, plan manager details, or other relevant information. If you are unsure whether online psychology is suitable for your circumstances, please contact our team before booking. Book an online psychology appointment Tele-Psych provides online and telephone psychology therapy sessions across Australia. Our psychologists support clients with a range of mental health concerns through convenient telehealth appointments. To find out more or book an appointment, contact Tele-Psych on 1300 820 031 or email reception@tele-psychs.com.au.

Starting therapy can feel like a significant step. You may feel relieved, nervous, uncertain about what to discuss, or a combination of all three. These feelings are completely understandable, particularly when attending your first psychology appointment. The good news is that you do not need to prepare a perfect explanation of what you are experiencing. Your psychologist will help guide the conversation and work with you to understand your concerns, priorities and therapy goals. However, taking a few simple steps before your appointment can help you feel more comfortable and make the most of your therapy session. Whether you are accessing an online psychologist through a Mental Health Care Plan, NDIS funding, WorkCover QLD, WorkSafe Victoria, SIRA NSW, ReturnToWorkSA or private funding, this guide explains how to prepare for your appointment. 1. Think About What You Would Like Help With Before your therapy session, consider what prompted you to make the appointment. You do not need to have a diagnosis or know exactly what is wrong. It may be enough to recognise that you have not been feeling like yourself or that something in your life has become difficult to manage. You might be seeking psychological support for: Anxiety, worry or panic attacks Depression or low mood Workplace stress or burnout Trauma or post-traumatic stress Sleep difficulties Grief and loss Relationship or family concerns Emotional regulation Parenting stress Chronic pain or health-related stress Adjustment to injury, illness or major life changes Difficulties returning to work Reduced motivation or confidence Try writing down two or three concerns you would like to discuss. This can make it easier to begin the conversation, especially if you are worried that you may become overwhelmed or forget something important. A useful starting sentence may be: “The main reason I decided to speak with a psychologist is…” Your psychologist can help you explore the details from there. 2. Consider What You Would Like Help With Therapy goals do not need to be complicated. A goal can simply describe how you would like life to feel different. For example, you may want to: Feel less anxious in everyday situations Manage distressing thoughts or memories Improve your sleep Develop healthier boundaries Feel more confident communicating with others Cope more effectively with workplace stress Return to work safely after an injury Reduce avoidance or isolation Understand your emotions and reactions Improve your motivation or daily routine Learn practical coping strategies Feel more like yourself again It is also okay if you do not know what your goals are yet. Developing therapy goals is often a collaborative process between you and your psychologist. Your goals may also change as therapy progresses and you develop a clearer understanding of your concerns. 3. Write Down Important Information Some people find it helpful to make brief notes before their online psychology appointment. Your notes might include: When the problem began Recent changes or stressful events Symptoms you have noticed Situations that make things better or worse How the concern is affecting work, sleep, relationships or daily functioning Strategies you have already tried Previous psychological or psychiatric treatment Medications that may be relevant Questions you would like to ask Reports or recommendations from another health professional You do not need to prepare a detailed life history. A short list of the most important points is usually enough. Keeping your notes nearby during a telehealth psychology session may help if your mind goes blank or you find it difficult to organise your thoughts. 4. Complete Your Forms Before the Appointment Before your first therapy session, you will be asked to complete intake forms, consent documents and psychological questionnaires. These documents help your psychologist understand: Your current concerns Your mental health history Your personal circumstances Relevant medical information Your emergency contact details Your treatment and funding arrangements Your preferences for therapy You will also be asked to complete a questionnaire relating to symptoms such as anxiety, depression, stress, trauma or psychological distress. Try to answer these questions honestly based on how you have been feeling recently. There are no right or wrong answers. Your responses provide your psychologist with useful information and may help track changes throughout treatment. Completing the paperwork before your appointment also leaves more time during the session for discussing your concerns. 5. Prepare Your Space for an Online Therapy Session One of the advantages of telehealth psychology is being able to attend therapy from a familiar location. However, it is important to choose a space that allows you to speak privately and without interruption. Before the session: Find a quiet and comfortable room Let other people know that you need privacy Use headphones if conversations may be overheard Put your phone on silent Have water and tissues nearby Sit somewhere that feels physically comfortable Avoid attending while driving or whilst doing other activities Allow time before and after the appointment Some people attend online therapy from their home, office, parked car or another private location. The most important consideration is whether you feel safe and able to speak openly. If privacy at home is difficult, consider whether you can use a private room at work, a quiet outdoor area or another confidential space. If you're unsure whether telehealth will suit you, you can learn more about the differences between online and face-to-face psychology. 6. Test Your Telehealth Technology Technical difficulties can increase anxiety before an appointment, so it is helpful to check your equipment and internet connection in advance. Tele-Psych uses COVIU, a secure telehealth platform, for online psychology appointments. Before your session, you can test your device, camera, microphone, speakers and internet connection using the COVIU Pre-Call Test. To test your device, please click on the following link: https://coviu.com/precall For a video psychology session, you will generally need: A smartphone, tablet or computer A stable internet connection A functioning camera A functioning microphone and speakers Access to your COVIU appointment link A charged device or nearby charger An updated internet browser Open your COVIU link 5 minute prior to the scheduled appointment time and allow your browser to access your camera and microphone. Using headphones may improve the sound quality and provide additional privacy. If your internet connection becomes unstable during the session, your psychologist may discuss whether the appointment can safely continue by telephone. 7. Allow Time Before the Session Try not to schedule your therapy appointment between stressful commitments if this can be avoided. Allowing 10 to 15 minutes beforehand gives you time to: Finish what you are doing Use the bathroom Get a drink Review your notes Check your technology Take a few slow breaths Mentally transition into the session Therapy can sometimes bring up strong emotions. Where possible, also leave some time after the appointment before returning to work, caring responsibilities or other demanding activities. You may prefer to take a short walk, have a drink, write down what you learned or spend a few minutes quietly processing the session. 8. Be as Open as You Feel Able to Be Therapy works best when you can be honest about what you are experiencing, but this does not mean you must discuss everything immediately. Building trust can take time. You can tell your psychologist if: You feel nervous You do not know where to begin A topic feels too difficult to discuss You need a break You do not understand a question You disagree with something A strategy does not feel suitable You are worried about confidentiality You feel therapy is moving too quickly or too slowly A psychologist should work collaboratively with you rather than pressure you to disclose information before you are ready. It is also helpful to be honest about therapy tasks or strategies that you have not completed. This allows you and your psychologist to identify what got in the way and adjust the approach where needed. 9. Prepare Questions for Your Psychologist Therapy is a collaborative process, and you are welcome to ask questions. You might ask: What type of therapy do you use? How could therapy help with my concerns? What should I expect from future sessions? How often should I attend? Will I be given strategies to practise between appointments? How will we review my progress? What happens if I do not feel that an approach is working? What information may be shared with my GP, insurer or NDIS team? Are my sessions confidential? What are the limits of confidentiality? How are reports and treatment updates handled? What fees or cancellation policies apply? For WorkCover, WorkSafe, SIRA or ReturnToWorkSA claims, you may also want to ask what information will be included in reports provided to the insurer. Your psychologist can explain their reporting responsibilities and discuss what information may need to be shared. You can also check our current psychology fees and Medicare rebates before your appointment. 10. Understand That the First Session May Feel Different The first psychology session often involves more questions than later appointments. Your psychologist may ask about: Your current concerns Relevant background information Symptoms and daily functioning Physical and mental health history Family and social support Work or study Previous treatment Current risks or safety concerns What you would like to achieve This information helps the psychologist develop an appropriate treatment plan. You may begin learning strategies during the first appointment, but much of the session may focus on understanding your situation and deciding what to prioritise. You do not have to explain your entire life in one appointment. Therapy generally develops over several sessions. 11. Reflect After Your Therapy Appointment After the session, take a few minutes to consider: What stood out to me? Did I learn anything new? Was there something I wanted to say but did not? What strategy will I practise before the next session? Did I feel heard and respected? Is there anything I want to ask next time? You may find it helpful to keep a therapy notebook or note on your phone. Between appointments, you can record relevant thoughts, emotions, situations, symptoms or questions. This may help you notice patterns and give you useful examples to discuss during your next session. What Should I Do if I Feel Nervous About Therapy? Feeling nervous before therapy is common, especially when you are discussing personal concerns with someone new. You are not expected to know exactly what to say. You can begin by telling your psychologist: “I feel nervous and I’m not sure where to start.” This gives your psychologist an opportunity to slow the conversation down, explain the process and help you feel more comfortable. Remember that therapy is not a test. You do not need to give perfect answers, remember every detail or describe your experiences in a particular way. Your role is simply to attend and share what you can. Your psychologist’s role is to listen, ask helpful questions and work with you to determine the next steps. 12. Check Your Referral and Funding Information The documents you need may depend on how your psychology sessions are being funded: Mental Health Care Plan If you are accessing Medicare-rebated psychology sessions, you will require a Mental Health Care Plan from your GP. This is a Medicare requirement to access rebated therapy sessions. If Tele-Psych does not have a copy of your Mental Health Care Plan, we will not be able to process the Medicare rebate for your session. A Mental Health Care Plan allows eligible patients to access Medicare rebates for up to 10 individual psychology sessions per calendar year. Your initial referral will generally cover up to six sessions. A review with your GP will typically be required between your fourth and sixth psychology session before your GP can refer you for the remaining sessions. Before your appointment, check that the psychology practice has received your Mental Health Care Plan and referral. You will also need to provide: Your Medicare card details Your GP’s contact information Any relevant previous referrals Details of psychology sessions you have already used during the calendar year It is important to keep track of how many Medicare-rebated psychology sessions you have used with all providers during the calendar year, as the annual limit applies across all eligible mental health professionals you attend. NDIS Psychology Tele-Psych provides online psychology services to NDIS participants whose funding is self-managed or plan-managed. We are currently unable to accept NDIA-managed participants. Psychology therapy may be funded through the Capacity Building – Improved Daily Living category of an NDIS plan. This category can include eligible assessments and therapies that help participants improve their functional abilities, develop everyday living skills, increase independence and participate more fully in their community. The availability of funding will depend on the participant’s individual NDIS plan, goals, available budget and whether psychology is an appropriate disability-related support. Before attending an NDIS psychology appointment, you may need to provide: Your NDIS participant number Your current plan dates Confirmation that your funding is self-managed or plan-managed Your plan manager’s contact and invoicing details, where applicable Information about your available Improved Daily Living budget Your support coordinator’s details, where applicable A copy of your NDIS goals or relevant plan information A signed service agreement It can be helpful to consider how psychology therapy relates to your NDIS goals, functional capacity, emotional regulation, relationships, independence, daily activities or community participation. WorkCover & CTP Claims If you are accessing psychology through WorkCover QLD, WorkSafe Victoria, SIRA NSW, ReturnToWorkSA or an approved CTP claim, the psychology practice may require: Your claim number Your insurer, claims agent or case manager’s contact details Written approval for psychology treatment The number of approved psychology sessions A referral, medical certificate or Certificate of Capacity Your employer or rehabilitation provider’s details, where relevant Relevant medical reports, rehabilitation plans or return-to-work information Before your appointment, consider how your workplace injury or motor vehicle accident has affected your mental health, sleep, relationships, daily functioning and ability to work. It may also be helpful to write down your current symptoms, workplace or accident-related triggers, functional limitations and any barriers affecting your recovery or return to work. You may wish to discuss suitable duties, communication with your employer or insurer, workplace safety concerns and your current work capacity. Funding and approval requirements vary between WorkCover QLD, WorkSafe VIC, SIRA NSW, ReturnToWorkSA and CTP insurers. Confirm that psychology treatment has been approved before attending your appointment. Final Thoughts.... Preparing for therapy does not mean having everything figured out beforehand. A few simple steps—such as identifying your main concerns, checking your funding documents, preparing a private space and writing down important questions—can help you feel more confident and make the most of your appointment. Most importantly, try to approach the session with honesty and patience. Therapy is a process, and it is okay to take things one step at a time. Frequently Asked Questions Do I need to prepare anything before my first psychology session? You don't need to have everything planned beforehand. However, completing any intake forms, thinking about what you would like help with and writing down questions can make your first appointment easier. What should I talk about during my first psychology session? Your psychologist will guide the conversation. You may discuss what has brought you to therapy, how you have been feeling, relevant background information and what you would like to change or better understand. What if I don't know what my therapy goals are? That's okay. Many people begin therapy without clearly defined goals. Your psychologist can help you identify what is currently difficult and develop appropriate treatment goals with you. How should I prepare for an online psychology appointment? Choose a private location, check your internet connection and device beforehand, and allow yourself enough time to attend without feeling rushed. How to Book An Appointment You can also meet the psychologists and learn more about their experience and areas of interest before choosing who you would like to see. Contact Tele-Psych to learn more about online psychology appointments or to discuss accessing therapy through a Mental Health Care Plan, NDIS, WorkCover QLD, WorkSafe Victoria, SIRA NSW, ReturnToWorkSA or private funding. If you would like to book an appointment or if you have any questions or concerns, please call us on 1300 820 031 or email reception@tele-psychs.com.au. To learn more about our services, please visit our website: www.tele-psychs.com.au.

EMDR is a form of psychotherapy originally developed to reduce the distress associated with traumatic memories. During treatment, a person briefly focuses on aspects of a troubling memory while also engaging in a form of alternating left-to-right stimulation, known as bilateral stimulation. This stimulation may involve: Following the therapist’s fingers or a moving light with the eyes Alternating taps on the hands or knees Listening to sounds that alternate between the left and right ears The aim is not to erase the memory or convince someone that the experience did not matter. Instead, EMDR may help the brain process the memory so that it feels less immediate, vivid and emotionally overwhelming. After successful treatment, the person will usually still remember what happened, but the memory may feel more like something that occurred in the past rather than something they are continuing to relive in the present. How does EMDR work? The precise mechanisms behind EMDR are still being studied. One explanation is that traumatic memories can sometimes remain insufficiently processed, causing parts of the original experience to be triggered by present-day situations. For example, a person involved in a serious car accident may intellectually understand that they are currently safe but still experience panic, tension or vivid images whenever they hear tyres screeching. During EMDR, the person recalls selected parts of the memory while participating in bilateral stimulation. This appears to support the processing of the memory and may reduce its emotional intensity. The therapist guides the process carefully, checking the person’s level of distress and helping them remain connected to the present. EMDR is more than eye movements alone. It is a comprehensive, structured therapy that includes assessment, preparation, memory processing and follow-up. What can EMDR help with? EMDR has been researched most extensively as a treatment for PTSD and trauma-related symptoms. These symptoms may develop following experiences such as: Physical or sexual assault Domestic and family violence Childhood abuse or neglect Serious accidents or injuries Natural disasters Workplace incidents Medical trauma Military service or combat Sudden or traumatic loss Witnessing violence, injury or death A therapist may also consider EMDR when distressing past experiences appear to contribute to current anxiety, fear, shame, avoidance or negative beliefs. EMDR is sometimes used for concerns other than PTSD, but the strength of the evidence varies across different conditions. A qualified mental health professional should assess whether it is appropriate for a person’s particular circumstances rather than assuming it will be suitable for every mental health concern. What happens during EMDR therapy? EMDR treatment follows eight recognised phases. These phases do not necessarily fit neatly into eight individual appointments, and several phases may occur during the same session. The amount of preparation and processing required will differ from person to person. 1. History and treatment planning The therapist begins by learning about the person’s current concerns, relevant experiences, symptoms, strengths and treatment goals. It is not always necessary to provide every detail of a traumatic event immediately. The therapist will work with the person to identify appropriate memories or situations to address while considering their current safety and emotional stability. 2. Preparation Before processing difficult memories, the therapist explains how EMDR works and teaches strategies for managing distress. These may include grounding exercises, controlled breathing, visualisation or other techniques that help the person return their attention to the present. Preparation is an important part of treatment and should not be rushed. 3. Assessment The therapist and client identify a particular memory or aspect of an experience to work on. They may explore: The image that represents the most difficult part A negative belief associated with the memory A more helpful belief the person would prefer to hold The emotions and physical sensations connected with it The person’s current level of distress 4. Desensitisation The person focuses briefly on the selected memory while engaging in sets of bilateral stimulation. After each set, the therapist asks what the person noticed. Thoughts, feelings, images, memories or physical sensations may change as processing continues. The person is not expected to produce a particular response or force themselves to think in a certain way. 5. Installation The therapist helps strengthen a more helpful or adaptive belief. For example, a belief such as “I am powerless” may gradually shift towards “I survived,” “I have choices now” or “I am safe in the present.” 6. Body scan The person notices whether any physical tension or discomfort remains when thinking about the event and the new belief. Further processing may occur when distressing sensations are still present. 7. Closure The therapist helps the person finish the session in a settled state. Grounding or relaxation strategies may be used, particularly when processing has not been completed during that appointment. 8. Re-evaluation At a later session, the therapist reviews the person’s response to treatment, checks whether distress has returned and determines what should be addressed next. Do you have to describe the trauma in detail? EMDR differs from some traditional forms of talking therapy because the person may not need to describe every detail of the traumatic experience aloud. The therapist still needs enough information to assess the person’s needs, plan treatment and ensure the therapy is being delivered safely. However, much of the processing can occur internally while the person briefly focuses on selected aspects of the experience. Some people find this less confronting than repeatedly recounting an event in detail. EMDR can still bring up strong emotions, images and physical sensations, so it should be undertaken with an appropriately trained mental health professional. Is EMDR hypnosis? No. EMDR is not hypnosis. During EMDR, the person remains awake, aware of their surroundings and in control. They can pause the process, ask questions or tell the therapist when they need a break. The therapist does not erase memories, implant thoughts or make the person forget what happened. Can EMDR be emotionally difficult? Processing traumatic memories can temporarily increase emotional discomfort. Some people may notice tiredness, vivid dreams, new memories or heightened emotions between appointments. A trained therapist should explain these possibilities, monitor the person’s response and provide strategies for managing distress. Treatment should proceed at a pace that considers the person’s stability, safety and ability to cope both during and between sessions. It may take more time to prepare for memory processing when someone is experiencing significant instability, ongoing danger, severe dissociation, substance dependence or other complex concerns. In some circumstances, another therapeutic approach may be recommended first. How many EMDR sessions are needed? There is no single number of sessions that is right for everyone. The length of treatment can depend on: The nature and number of traumatic experiences How long symptoms have been present The person’s current living situation and safety Whether the trauma was a single incident or occurred repeatedly Other mental or physical health concerns The person’s support network and coping resources How they respond to treatment Some structured EMDR treatments for PTSD are delivered over approximately 6 to 12 sessions, but people with multiple or longstanding traumatic experiences may require more extensive preparation and treatment. A psychologist can provide a more individualised recommendation after completing an assessment. Can EMDR be provided through telehealth? EMDR may be delivered through telehealth when the therapist has suitable training and determines that online treatment is clinically appropriate. During telehealth EMDR, bilateral stimulation may involve guided eye movements, alternating self-tapping or specialised digital tools. The therapist will also consider privacy, internet reliability, the person’s physical environment, emergency planning and their ability to remain safely engaged during the session. Online EMDR may not be appropriate in every situation. This should be discussed with the treating psychologist before memory processing begins. Is EMDR right for everyone? EMDR can be an effective treatment, but no therapy is suitable for every person. Before recommending EMDR, a psychologist may consider: The symptoms the person is experiencing Their treatment goals and preferences Whether trauma is contributing to their current difficulties Their ability to manage strong emotions Current safety concerns Previous therapy experiences Other psychological or medical conditions The decision should be made collaboratively. A person can ask questions, discuss concerns and consider other evidence-based treatment options before deciding whether to proceed. Taking the next step Distressing memories, nightmares, avoidance and a persistent sense of danger can have a significant effect on sleep, relationships, work and everyday life. However, effective psychological treatments for trauma and PTSD are available. A psychologist can assess your symptoms, discuss your goals and recommend an approach suited to your individual needs. This may include EMDR, trauma-focused cognitive behavioural therapy or another form of psychological support. To discuss psychology therapy through Tele-Psych, contact our reception team or submit an enquiry through our website. Our team can explain the referral process, available appointment options and potential Medicare rebates. Frequently Asked Questions What is EMDR therapy used for? EMDR is a psychological therapy commonly used in the treatment of trauma and post-traumatic stress disorder (PTSD). Depending on the person's circumstances, psychologists may also use EMDR when working with other distressing experiences and symptoms. Do I have to talk about my trauma in detail during EMDR? Not necessarily. EMDR does not always require you to describe every detail of a traumatic experience. Your psychologist will discuss the process with you and work at a pace appropriate to your circumstances. Can EMDR therapy be provided online? For some clients, EMDR can be provided through telehealth. Your psychologist will consider factors such as your symptoms, safety, privacy and treatment needs when determining whether online EMDR is appropriate. How many EMDR sessions will I need? There is no set number that applies to everyone. Treatment length depends on factors such as the experiences being addressed, your symptoms, treatment goals and how you respond to therapy. How to Book An Appointment Contact Tele-Psych to learn more about online psychology appointments or to discuss accessing therapy through a Mental Health Care Plan, NDIS, WorkCover QLD, WorkSafe Victoria, SIRA NSW, ReturnToWorkSA or private funding. If you would like to book an appointment or if you have any questions or concerns, please call us on 1300 820 031 or email reception@tele-psychs.com.au. To learn more about our services, please visit our website: www.tele-psychs.com.au.

Psychological injuries in the workplace are more common than many people realise. In Australia, WorkCover schemes across each state recognise that mental health injuries can occur as a direct result of work — just like physical or psychological injuries. If you are experiencing ongoing psychological distress due to your job, you may be eligible to receive WorkCover-funded psychology treatment. This article explains what a psychological injury is under WorkCover, what conditions may be covered, and how psychological treatment can support your recovery. What Is a Psychological Injury? A psychological injury is a mental health condition that develops because of, or in the course of, employment. Under WorkCover, psychological injuries may arise from: a single traumatic workplace event, or prolonged exposure to stressors over time. These injuries can significantly affect a person’s ability to function at work and in daily life, often impacting concentration, sleep, emotional regulation, confidence, and relationships. Common Psychological Injuries Covered by WorkCover While each state has its own WorkCover legislation, most Australian schemes recognise the following conditions when they are work-related: ✔️ Anxiety disorders ✔️ Depression ✔️ Post-Traumatic Stress Disorder (PTSD) ✔️ Acute stress disorder ✔️ Adjustment disorder ✔️ Work-related trauma ✔️ Burnout and chronic workplace stress ✔️ Psychological injury following workplace assault or aggression Coverage depends on the connection between employment and the development of symptoms, rather than the diagnosis alone. What Causes Psychological Injuries at Work? Psychological injuries may develop from many different workplace experiences, including: Workplace bullying or harassment Excessive workload or unreasonable demands Exposure to traumatic events Workplace violence or threats Lack of managerial support Organisational change or restructuring Conflict with supervisors or colleagues Unsafe or hostile work environments In many cases, there is no single incident — symptoms can develop gradually over time. Are All Mental Health Conditions Covered by WorkCover? Not all mental health conditions automatically qualify for WorkCover. Generally, WorkCover requires that: Employment was a substantial contributing factor to the injury, and The condition did not arise solely from reasonable management action carried out appropriately (such as performance reviews or disciplinary processes). A GP, psychologist, or psychiatrist can help assess whether symptoms are consistent with a work-related psychological injury. How Is a Psychological Injury Diagnosed? A diagnosis is typically made by a medical professional, such as: a General Practitioner a psychologist a psychiatrist Assessment may involve: Clinical interviews Symptom questionnaires Review of workplace stressors Discussion of how symptoms affect work capacity and daily functioning Your GP usually initiates the WorkCover claim by issuing a Certificate of Capacity. What Treatment Does WorkCover Cover for Psychological Injuries? If your claim is accepted, WorkCover may fund: psychology therapy sessions psychological assessments treatment planning and progress reviews telehealth (online) psychology appointments Access to a rehab consultant or other Allied Health Professions Most claims initially approve 6–8 psychology sessions, with additional sessions able to be requested based on clinical need and treatment progress. Can You Access Psychology via Telehealth Under WorkCover? Yes! Many WorkCover schemes across Australia allow telehealth psychology appointments, provided they are clinically appropriate. Telehealth can be especially helpful if you: Live in a regional or rural area Have mobility or transport difficulties Experience anxiety leaving the home Prefer attending sessions from a private environment Telehealth sessions are conducted securely and are treated the same as in-person appointments for WorkCover billing purposes. What If My Psychological Injury Is Affecting My Ability to Work? Psychological injuries can impact: Concentration and memory Emotional regulation Sleep and energy levels Attendance and performance Ability to cope with workplace demands Your treating psychologist can work collaboratively with your GP, employer, and insurer to support: Gradual return-to-work planning Workplace capacity recommendations Identification of barriers to recovery Strategies to improve functional outcomes Getting Support Early Matters Research consistently shows that early psychological intervention improves recovery outcomes in WorkCover claims. Early support can help: Reduce symptom severity Prevent long-term psychological injury Improve confidence returning to work Reduce overall claim duration If you are struggling, seeking support early is strongly encouraged. How Tele-Psychs Can Help Tele-Psychs provides Australia-wide WorkCover-approved psychology therapy via secure telehealth. We support individuals experiencing: Work-related stress Anxiety and depression Trauma and PTSD Adjustment difficulties Workplace bullying or conflict Our psychologists work collaboratively with GPs, insurers, and rehabilitation providers to support recovery and return-to-work goals. Approved WorkCover and Insurance Providers We Work With Tele-Psychs provides psychology therapy for clients with accepted workers compensation and insurance claims across Australia. Our psychologists regularly work with referrals funded by the following insurers and schemes: WorkCover Queensland (QLD) SIRA – State Insurance Regulatory Authority (NSW) ReturnToWorkSA (South Australia) WorkSafe Victoria (VIC) Allianz Insurance EML (Employers Mutual Limited) And all other insurer schemes across Australia We collaborate with claims managers, rehabilitation providers, and treating GPs to ensure therapy aligns with insurer requirements, treatment guidelines, and return-to-work goals. Need Support With a WorkCover Psychological Injury? If you believe your mental health has been impacted by your work, support is available. Please call or email us to learn more about services; Call: 1300 820 031 Email: reception@tele-psychs.com.au Website: www.tele-psychs.com.au

Mindfulness is a widely used therapeutic approach in psychology therapy that supports people to slow down, reconnect with the present moment, and improve overall mental wellbeing. At Tele-Psych, our telehealth psychologists in Australia regularly incorporate mindfulness therapy into treatment to assist clients experiencing anxiety, depression, trauma, and work-related stress. What Is Mindfulness? Mindfulness is the practice of intentionally paying attention to the present moment with openness, curiosity, and without judgement. Rather than trying to stop thoughts or emotions, mindfulness therapy focuses on observing experiences as they arise — including thoughts, emotions, and physical sensations — without becoming overwhelmed by them. Thoughts and emotional responses Physical sensations in the body Breathing patterns Environmental awareness This approach is commonly used in online psychology therapy to help clients develop stronger emotional regulation skills. How Mindfulness Can Help Mental Health Research supports mindfulness as an effective psychological strategy for improving mental health and emotional resilience. Regular mindfulness practice may assist with: Stress management and burnout prevention Anxiety counselling support Reducing symptoms of depression Improving emotional regulation Supporting trauma recovery Enhancing focus and concentration Improving sleep quality Many clients accessing telehealth psychology services find mindfulness particularly helpful when managing workplace stress, chronic anxiety, and emotional exhaustion. Mindfulness in Psychological Therapy Mindfulness is commonly integrated into evidence-based psychological therapies such as: Cognitive Behavioural Therapy (CBT) Acceptance and Commitment Therapy (ACT) Mindfulness-Based Stress Reduction (MBSR) Trauma-informed therapy Within therapy sessions, your online psychologist may guide you through mindfulness exercises and help you apply these techniques between sessions. Mindfulness-based therapy is frequently used for: Anxiety and panic symptoms Depression and low mood Trauma and PTSD Emotional dysregulation Chronic pain–related distress WorkCover psychology treatment All strategies are tailored to your individual needs and therapeutic goals. Simple Mindfulness Techniques You Can Try 1. Mindful Breathing Mindful breathing is one of the most common mindfulness therapy techniques used in psychology. Focus your attention on the breath as it moves in and out of the body. When the mind wanders — which is normal — gently return your attention to breathing. This technique is frequently used in anxiety therapy and stress counselling. 2. Five Senses Grounding Exercise Grounding techniques help calm the nervous system and reduce anxiety symptoms. Notice: 5 things you can see 4 things you can feel 3 things you can hear 2 things you can smell 1 thing you can taste This exercise is commonly taught in telehealth anxiety therapy. 3. Body Scan Awareness A body scan involves slowly directing attention through the body, noticing sensations such as tension, warmth, or relaxation. This mindfulness technique supports emotional regulation and is often used in trauma-informed psychological therapy. 4. Mindful Daily Activities Mindfulness does not require long meditation sessions. You can practise mindfulness during everyday activities such as: Walking Showering Eating Drinking tea or coffee This approach helps integrate mindfulness into daily life — a key focus in online therapy in Australia. Common Myths About Mindfulness “My mind won’t stop thinking.” This is completely normal. Mindfulness is not about stopping thoughts — it’s about noticing them without judgement. “Mindfulness means positive thinking.” Mindfulness therapy focuses on acceptance, not forcing positivity. “I don’t have time.” Even one to two minutes per day can support mental wellbeing. Is Mindfulness Therapy Right for Everyone? Mindfulness-based therapy can benefit many people, but it should be introduced gradually — particularly for individuals with trauma histories or high emotional distress. Working with a registered psychologist ensures mindfulness techniques are applied safely and appropriately. How Tele-Psych Can Support You Tele-Psych provides online psychology services across Australia, offering: Telehealth psychology therapy Anxiety and depression counselling Trauma and PTSD support Stress and burnout therapy WorkCover and CTP psychology treatment Medicare-rebated psychology sessions All therapy sessions are delivered by AHPRA-registered psychologists via a secure telehealth platform. Take the First Step Toward Improved Mental Wellbeing Mindfulness is a skill that develops with practice — not perfection. With professional support, mindfulness can help improve emotional balance, resilience, and psychological wellbeing. To learn more or to book an appointment: Visit our website: www.tele-psychs.com.au Call: 1300 820 031

What Therapy Under WorkCover Involves: A Complete Guide for Injured Workers in Australia Workplace injuries don’t just affect your body — they can impact your emotional wellbeing, confidence, and ability to return to work. Many Australians experience psychological injuries after difficult or traumatic events at work, and accessing therapy through WorkCover is often an important part of recovery. If you’ve recently been approved for WorkCover-funded psychology sessions, you might be wondering what to expect. This guide breaks down exactly how the process works, what therapy involves, and how Tele-Psychs supports you throughout your claim. What Is a Psychological Injury Under WorkCover? A psychological injury can occur when workplace events impact your mental health. This can include: Bullying or harassment Exposure to traumatic or distressing incidents Work-related stress Assaults or threats Chronic workplace conflict Accidents or injuries Common diagnoses include PTSD, Adjustment Disorder, Anxiety, Depression, and Stress-related disorders. WorkCover recognises how significantly these injuries can impact daily functioning and often funds psychological therapy as part of your recovery and return-to-work plan. How to Access WorkCover Psychology Sessions To begin therapy under WorkCover, you will usually need: A valid WorkCover claim number. Please contact your worker compensation insurer to start a claim. A referral from your GP or psychiatrist Approval from your claims manager for therapy sessions Once approval is confirmed, Tele-Psychs arranges your first appointment and liaises directly with your claims manager so you can focus on your wellbeing. What to Expect in Your First Therapy Session WorkCover therapy sessions are confidential and supportive. Your psychologist will: Explore the workplace incident and its impact Identify symptoms such as anxiety, low mood, hypervigilance, sleep issues, or trauma responses Assess your current coping strategies Discuss your goals for therapy and recovery Begin forming a tailored treatment plan The first session is also a chance to build rapport and ask questions about your therapy journey. The Types of Therapy Used in WorkCover Treatment Psychologists use evidence-based approaches proven to support recovery from workplace trauma. These may include: Cognitive Behavioural Therapy (CBT) Helps you identify and challenge unhelpful thoughts, beliefs, and behaviours contributing to anxiety, stress, or depression. Trauma-Informed Therapy Used when incidents have caused psychological trauma, ensuring sessions are handled safely, respectfully, and without re-traumatisation. Exposure Therapy (when appropriate) Supports clients in gradually reducing avoidance behaviours caused by fear or traumatic memories. Acceptance and Commitment Therapy (ACT) Focuses on resilience, coping skills, and building a values-driven life even when symptoms persist. Stress Management & Coping Skills Training Helps improve emotional regulation, sleep, confidence, and daily functioning. Psychoeducation Understanding your diagnosis and symptoms is an important part of healing. Every person’s treatment plan is different, and your psychologist will adjust your therapy as your recovery progresses. How Many Sessions Are Covered by WorkCover? Each state manages approvals differently, but WorkCover commonly authorises sessions in blocks (for example, 6 to 8 sessions at a time). Your psychologist regularly provides progress updates to your claims manager to ensure sessions continue to be funded. Progress Reports Required by WorkCover Your psychologist may need to complete forms such as: NSW SIRA - Allies Health Treatment Request (AHTR) WorkCover QLD - Provider Management Plan (PMP) WorkSafe VIC - Progress Report These reports outline your progress, current symptoms, and treatment goals. They do not include the private details discussed in your sessions. Your Role in WorkCover Therapy Recovery is a team effort. As a client, you can support your progress by: Attending sessions consistently Practicing strategies between appointments Communicating openly about symptoms and challenges Engaging in your return-to-work plan when appropriate Staying in contact with your claims manager if circumstances change Tele-Psychs will always guide you through your responsibilities so you’re never unsure of what’s required. How Tele-Psychs Supports You Throughout Your Claim At Tele-Psychs, we work closely with WorkCover clients across Australia and understand the unique challenges associated with workplace psychological injuries. We provide: Experienced psychologists trained in trauma and workplace injury Telehealth appointments for convenience, privacy, and accessibility Completion of all required WorkCover forms (AHTR, Provider Managment Plan (PMP), progress reports) Collaboration with your GP, employer, and claims manager Evidence-based therapy designed for recovery and return-to-work planning Our goal is to support your mental health, rebuild confidence, and help you move toward a sustainable recovery. Final Thoughts Starting therapy after a workplace injury can feel overwhelming — but you don’t have to navigate it alone. WorkCover-funded psychology sessions provide a safe, structured, and effective pathway toward healing and returning to daily life with confidence. If you need support with a WorkCover psychological injury or want to discuss upcoming availability, contact Tele-Psychs on 1300 820 031 or email reception@tele-psychs.com.au .