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Privacy Policy

Last updated: December 2025

Your privacy matters deeply to us. At Tele-Psych, we handle your personal information with the same level of care and confidentiality as we do in face-to-face therapy.
 

All information you share, whether during sessions, through forms, or by email, is kept secure and confidential. We follow strict Australian privacy laws and data protection for telehealth services, using encrypted systems to ensure your records remain private at all times.
 

We only collect information necessary to provide effective care and may share details with other healthcare professionals only with your consent, unless required by law (for example, if there is a risk of harm).
 

Your trust is essential to the therapeutic process. We take every measure to safeguard it.

Information We Collect

We collect only the information necessary to provide safe and effective psychological services.

This may include:

  • Personal details (name, date of birth, contact information)

  • Medical and mental health history

  • Referral and GP details (if applicable)

  • Payment and billing information

  • Session notes and correspondence with your psychologist

  • Technical data (e.g., device type, browser, telehealth access logs)
     

We may collect this information when you:

  • Book an appointment online or by phone

  • Complete intake forms or assessments

  • Attend telehealth sessions

  • Communicate with us by email or online form

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