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Workers Compensation & Motor Vehicle Incident Counselling
Access professional online psychology services through your workplace injury or insurance claim.
Our telehealth psychologists specialise in supporting clients with workplace-related mental health issues, insurance-funded therapy and return-to-work pathways.
Who This Works For
You may be eligible for WorkCover or car insurance-funded psychology sessions if you have:
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A work-related injury, illness, or psychological condition arising from your employment, a workplace incident, or a road traffic accident covered by car insurance or CTP insurance.
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A valid claim with your employer’s insurer or car insurance provider, and the insurer has approved psychological therapy.
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A referral from your GP, insurer, or case manager specifying the approved psychological therapy services.
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Insurance coverage for psychological services or telehealth therapy under your active claim.
How It Works
01
Start the claim process
Contact your WorkCover or car insurer to notify them of the incident so the claim process can begin. They will guide you through the claim application process.
03
Approval Confirmation from Insurer
Your insurer must confirm approval before therapy can begin. Our friendly team will contact your claims manager to obtain verbal or written consent to proceed with therapy sessions.
05
Attend & recover
Your psychologist will deliver evidence-based therapy focused on psychological recovery, workplace adjustment, and return-to-work support.
02
Book a GP Appointment
To strengthen your claim, book an appointment with your GP and request a WorkCover or CTP referral for psychology therapy services. Once completed, submit the referral to your WorkCover or car insurer.
04
Book your session
Once your insurer has approved the sessions, our team will contact you to book an appointment time that suits you.
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Ongoing collaboration
We liaise with your case manager, insurer or employer (if required), and other allied health professionals, while maintaining clinical confidentiality and patient-centred care.
Important Conditions & Notes
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Coverage and eligibility depend on your insurer’s approval and the details of your claim.
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WorkCover, CTP, or other insurance-funded sessions must be pre-approved; these cannot be self-referred.
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If the insurer declines or refuses to fund psychological services, you may choose to switch to private pay, self-refer, or obtain a Mental Health Care Plan to access Medicare rebate sessions.
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Cancellation and no-show fees still apply and are not covered by your policy. If you cancel late or do not attend an approved session, the fee is payable by you, not your insurer.
Ready to Proceed?
📩 Please contact us with your claim number and insurer details.
📞 Need help or have questions? Call us on 1300 820 031 or email reception@tele-psychs.com.au
