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Private Health Therapy Sessions
Please contact your private health insurer to see if they cover Psychology sessions under your policy.
Total Fee
$190 to $240 per 50 minute session
(not including transaction fees)
Each Psychologist has their own session rate/fee. Please see the Psychologists booking page for further information about their fees by clicking here.
Out of pocket/Gap Fee:
Please contact your health insurer to find out what you can expect to get back as as rebate for each therapy session.
Please be aware that once you have attended your session, your chosen payment method will be charged the total session fee plus transaction fee. Once payment has been made you will receive an invoice from us which can be used to make a health insurance claim.
Please be aware before booking your appointment;
1. Appointment Reminders:
You will receive an SMS and email notification 3 days prior to your appointment. Please reply "YES" or "NO" to confirm your appointment to avoid a cancellation fee. Unconfirmed appointments will incur a cancellation fee if you are a no show to your appointment.
2. Cancellation and Rescheduling:
A minimum of 48 hours' notice is required for any cancellations or rescheduling of appointments. You can notify us via SMS, email, or by calling 1300 820 031.
3. Short-Notice Cancellations:
Cancellations made with less than 48 hours' notice will incur a fee equal to 50% of the scheduled session fee. Cancellations made within 24 hours of the appointment will incur a 70% cancellation fee.
Please note: Medicare and WorkCover or insurance companies do not cover fess for missed or cancelled appointments, so you will be responsible for the full cancellation fee.
4. Payment and Debt Collection:
Failure to pay the cancellation fee will result in an invoice with a 7-day due date.
If payment is not received by the due date, the invoice will be forwarded to debt collection services, which will attract additional administration fees.
Tele-Psych reserves the right to withhold further therapy sessions until all outstanding payments are received.
5. Medicare Rebate:
Rebated Medicare sessions will have an out of pocket expense or gap fee. Please be aware that you must pay the full session fee (including transaction fee) from your nominated debit/credit card before we can process your Medicare rebate. Additionally, the client must attend their therapy session to claim the medicare rebate.
6. Video Consultations:
Tele-Psych uses COVIU for all online consultations. To avoid delays please attempt to join your appointment at least 5 minutes before your appointment time by clicking on the unique COVIU link sent via email and text message. We recommend you perform a pre-test call to test your device. This will ensure that your video, audio and connection is working correctly. You can complete a pre-call by clicking on this link: https://tools.coviu.com/precall/.
7. Halaxy:
We use Halaxy for all of our bookings, financial transactions, and Medicare rebates processing.
Please be aware
You may be able to claim private health insurance rebates for telehealth psychology sessions if you are not claiming a Medicare rebate. You are not able to claim both Medicare and private health insurance rebates for the same session. As private health insurance policies and coverage can be different between funds, please speak with your private health insurance fund directly regarding your eligibility and what you can expect to get back.
How Telehealth Works
Our sessions are delivered online via secure platforms such as Coviu or Zoom. You don’t need to download complicated software—just a device with internet, camera, and microphone. Telehealth allows you to access therapy wherever you are, with the same privacy and effectiveness as in-person sessions.
What to Expect
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A confidential and non-judgmental space
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Collaborative goal-setting with your psychologist
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Practical tools and strategies to support your mental health
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Regular review of progress to ensure therapy meets your needs
