Our Medicare Rebate Therapy
To claim your Medicare rebate you will require a Mental Health Care Plan from your GP.
Session Fee - 50 Minute Consultation
General Psychologist - $190 per session
Clinical Psychologist - $240 per session
(not including transaction fees)
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Medicare Rebate
General Psychologist - $98.95 per session
Clinical Psychologist - $145.25 per session
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Out Of Pocket/Gap Fee
General Psychologist - $190 - $98.95 = $93.35 per session for
Clinical Psychologist - $240 - $145.25 = $88.15 per session for
(not including transaction fees)
Each Psychologist has their own session rate/fee. Please see the Psychologists booking page for further information about their fees or by
Australian's with a Mental Health Care Plan from their GP are able to access 10 Medicare subsidised psychological therapy sessions per calendar year
(01 January - 31 December).
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Tele-Psych will need a copy of your Mental Health Care Plan prior to your appointment to claim your sessions under Medicare. Without a copy of your Mental Health Care Plan you will be unable to claim the Medicare rebate and you will be responsible for the full cost of your session. Please submit a copy of your Mental Health Care Plan to reception@tele-psychs.com.au or fax (07) 3539 9854.
Please be aware that once you have attended your session your chosen payment method will be charged the total session fee (plus transaction fee). Once payment has been made you will receive an invoice and your Medicare rebate will be automatically processed into your nominated bank account. Full payment is required in order to claim your Medicare rebate. Alternatively, we provide you with an invoice once your session is completed and full payment has been received. Should you wish to claim your Medicare rebate yourself please advise Tele-Psych via email or via your intake document.
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If you are experiencing financial hardship, please let our team know to discuss an alternative session rate.
Please be aware before booking your appointment;​​
1. Appointment Reminders:
You will receive an SMS and email notification 3 days prior to your appointment. Please reply "YES" or "NO" to confirm your appointment to avoid a cancellation fee. Unconfirmed appointments will incur a cancellation fee if you are a no show to your appointment.
2. Cancellation and Rescheduling:
A minimum of 48 hours' notice is required for any cancellations or rescheduling of appointments. You can notify us via SMS, email, or by calling 1300 820 031.
3. Short-Notice Cancellations:
Cancellations made with less than 48 hours' notice will incur a fee equal to 50% of the scheduled session fee. Cancellations made within 24 hours of the appointment will incur a 70% cancellation fee.
Please note: Medicare and WorkCover or insurance companies do not cover fess for missed or cancelled appointments, so you will be responsible for the full cancellation fee.
5. Payment and Debt Collection:
Failure to pay the cancellation fee will result in an invoice with a 7-day due date.
If payment is not received by the due date, the invoice will be forwarded to debt collection services, which will attract additional administration fees.
Tele-Psych reserves the right to withhold further therapy sessions until all outstanding payments are received.​
6. Medicare Rebate:
Rebated Medicare sessions will have an out of pocket expense or gap fee. Please be aware that you must pay the full session fee (including transaction fee) from your nominated debit/credit card before we can process your Medicare rebate. Additionally, the client must attend their therapy session to claim the medicare rebate.
7. Video Consultations:
Tele-Psych uses COVIU for all online consultations. To avoid delays please attempt to join your appointment at least 5 minutes before your appointment time by clicking on the unique COVIU link sent via email and text message. We recommend you perform a pre-test call to test your device. This will ensure that your video, audio and connection is working correctly. You can complete a pre-call by clicking on this link: https://tools.coviu.com/precall/.
8. Halaxy:
We use Halaxy for all of our bookings, financial transactions, and Medicare rebates processing.
Changes to Tele-Health in Australia
Since the start of the COVID 19 pandemic Psychology sessions online have risen dramatically with its users opting to see a psychologist online rather than face to face due to availability and travel restrictions. This increase was seen across the medical/healthcare field. The digitisation is a growing area across both the medical and mental health services. Telepsychology also referred to as telehealth psychology and online psychology, is when psychological services are provided online via video or phone.
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Telehealth psychology is still an emerging area but is particularly important for those living in rural and remote areas of Australia. Due to the potential benefits of telehealth psychology the Australian Government expanded the Better Access initiative to include telehealth psychology services allowing greater access to Psychologists via online video conferencing (as outlined in the Medicare Benefits Scheme (MBS).
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To access a Medicare rebate for an online psychology session, you will need to speak with your GP about a Mental Health Care Plan.