HOME / MEDICARE REBATE THERAPY SESSIONS
Our Medicare Rebate Therapy
To be eligible for a Medicare rebate for psychology services, clients must have a valid Mental Health Care Plan (MHCP) and referral from their GP or medical practitioner, issued in accordance with Medicare (Better Access) requirements.
Clients are advised to book a long GP appointment to allow adequate time for the Mental Health Care Plan to be prepared by their GP/Doctor.
Tele-Psych operates as a mixed billing practice. Fees, Medicare rebates, and out-of-pocket costs are outlined below;
50 minute Consultation Fees:
Non-Concession Card Holder
General Psychologist
$190 per session
Clinical Psychologist
$240 per session
(not including transaction fees)
Medicare Rebate
General Psychologist
$98.95 per session
Clinical Psychologist
$145.25 per session
Out Of Pocket/Gap Fee
General Psychologist
$190 - $98.95 = $91.05 per session
Clinical Psychologist
$240 - $145.25 = $94.75 per session
(not including transaction fees)
Concession Card Holders
(Centrelink Healthcare Card or Pension Card)
The patient must have a Centrelink Healthcare Card or Pension Card to be eligible for reduced fee therapy consultations;
General Psychologist
$147 per session
Clinical Psychologist
$195 per session
(not including transaction fees)
Medicare Rebate
General Psychologist
$98.95 per session
Clinical Psychologist
$145.25 per session
Out Of Pocket/Gap Fee
General Psychologist
$147 - $98.95 = $48.05 per session
Clinical Psychologist
$195- $145.25 = $49.75 per session
(not including transaction fees)
Financial Hardship & Bulk Billing Requests
Clients experiencing financial hardship are encouraged to contact our team to discuss available options.
📝 Bulk billing requests may be submitted via:
https://www.tele-psychs.com.au/request-bulk-billing
📞 Or by calling 1300 820 031
Medicare-Subsidised Psychology Sessions
Under the Medicare Better Access initiative, eligible clients may be able to access up to 10 Medicare-subsidised psychological therapy sessions per calendar year (1 January to 31 December).
Eligibility, rebate amounts, and session limits are determined by Medicare and are subject to change.
Required Documentation
Tele-Psych must receive a valid referral and Mental Health Care Plan prior to your appointment in order to submit a Medicare claim.
If a Mental Health Care Plan is not received, Medicare rebates cannot be processed and the full session fee will apply.
Documentation can be submitted via:
📧 Email: reception@tele-psychs.com.au
📠 Fax: (07) 3539 9854
Payments & Medicare Claims
Payment of the full session fee (plus any applicable transaction fees) is required at the time of your appointment.
Where eligible, Medicare rebates are generally processed electronically following payment and paid by Services Australia into the client’s nominated bank account.
Clients who wish to claim their Medicare rebate independently must notify Tele-Psych prior to their appointment, either via email or within their intake documentation.
Important Medicare Disclaimer
Medicare rebates are subject to Services Australia eligibility criteria, and Tele-Psych cannot guarantee rebate approval. Clients are responsible for confirming their own Medicare eligibility.
Please be aware before booking your appointment;
1. Appointment Reminders:
You will receive an SMS and email notification 3 days prior to your appointment. Please reply "YES" or "NO" to confirm your appointment to avoid a cancellation fee. Unconfirmed appointments will incur a cancellation fee if you are a no show to your appointment.
2. Cancellation and Rescheduling:
A minimum of 48 hours' notice is required for any cancellations or rescheduling of appointments. You can notify us via SMS, email, or by calling 1300 820 031.
3. Short-Notice Cancellations:
Cancellations made with less than 48 hours' notice will incur a fee equal to 50% of the scheduled session fee. Cancellations made within 24 hours of the appointment will incur a 70% cancellation fee.
Please note: Medicare and WorkCover or insurance companies do not cover fess for missed or cancelled appointments, so you will be responsible for the full cancellation fee.
4. Payment and Debt Collection:
Failure to pay the cancellation fee will result in an invoice with a 7-day due date.
If payment is not received by the due date, the invoice will be forwarded to debt collection services, which will attract additional administration fees.
Tele-Psych reserves the right to withhold further therapy sessions until all outstanding payments are received.
5. Medicare Rebate:
Rebated Medicare sessions will have an out of pocket expense or gap fee. Please be aware that you must pay the full session fee (including transaction fee) from your nominated debit/credit card before we can process your Medicare rebate. Additionally, the client must attend their therapy session to claim the medicare rebate.
6. Video Consultations:
Tele-Psych uses COVIU for all online consultations. To avoid delays please attempt to join your appointment at least 5 minutes before your appointment time by clicking on the unique COVIU link sent via email and text message. We recommend you perform a pre-test call to test your device. This will ensure that your video, audio and connection is working correctly. You can complete a pre-call by clicking on this link: https://tools.coviu.com/precall/.
7. Halaxy:
We use Halaxy for all of our bookings, financial transactions, and Medicare rebates processing.
Changes to Tele-Health in Australia
Since the start of the COVID 19 pandemic Psychology sessions online have risen dramatically with its users opting to see a psychologist online rather than face to face due to availability and travel restrictions. This increase was seen across the medical/healthcare field. The digitisation is a growing area across both the medical and mental health services. Telepsychology also referred to as telehealth psychology and online psychology, is when psychological services are provided online via video or phone.
Telehealth psychology is still an emerging area but is particularly important for those living in rural and remote areas of Australia. Due to the potential benefits of telehealth psychology the Australian Government expanded the Better Access initiative to include telehealth psychology services allowing greater access to Psychologists via online video conferencing (as outlined in the Medicare Benefits Scheme (MBS).
To access a Medicare rebate for an online psychology session, you will need to speak with your GP about a Mental Health Care Plan.
How Telehealth Works
Our sessions are delivered online through our secure platform, COVIU. There’s no need to download apps or create accounts—simply click your unique session link and you’re ready to go. All you need is a device with internet access, a camera, and a microphone. Telehealth allows you to access therapy from anywhere, with the same privacy and effectiveness as in-person sessions.
What to Expect
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A confidential and non-judgmental space
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Collaborative goal-setting with your psychologist
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Practical tools and strategies to support your mental health
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Regular review of progress to ensure therapy meets your needs
